San Francisco Bay Area
- Past
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- Service Operations Manager at Cisco Systems
- Business Development Consultant at Bay Area Tech Workers (Client: Cisco Systems)
- Sales and Service Program Manager at Sun Microsystems
- Business Technologist I and II at Sun Microsystems
- Quality Assurance Engineer at Wyzdom Solutions
- Marketing Consultant (Student Project) at Goodness Gracious
- eCommerce Requirements Analyst (Student Project) at University of California, Berkeley
- Intern at Sun Microsystems
- Intelligence Expert at Jupiter Communications
- Legal Clerk at Girard and Vincent
- Change Management Consultant (Pro Bono) at Bookshop Santa Cruz
- Education
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- University of California, Berkeley - Walter A. Haas School of Business
- Recommended
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4 people have recommended Christopher - Connections
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113
connections
- Industry
- Information Technology and Services
- Websites
Summary
Strategic Program Manager with over eight years of work experience implementing partner sales, customer support, and employee collaboration strategies. I use a combination of strong analytical, leadership, and influencing skills to achieve business results through technology and process improvement projects. My efforts complete on or ahead of schedule, while leading others to do the same.
Specialties:
Business Development
Six Sigma Green Belt
Business Technologist
Data Architect
Prince2
Change Management
Ratio
2000
nal Unified Process
UML - Use Case Modeling
Business Process Design
Sales Operations
Strategic Program Management
Budget Management
Contract Negotiations
Technology Vendor Management
Experience
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Service Operations Manager
Cisco Systems
(Public Company; 10,001 or more employees; CSCO; Computer Networking industry)
January 2007 — November 2007 (11 months)
Individual Contributor, successful leading cross--functional changes and managing within matrix environment. Responsible for business planning, special projects, and normalizing new product introductions for the Cisco's Global Partner Call Center.
• Facilitated cross-functional tiger team to identify and implement new business processes and system changes, reducing sales order failures from 38% to less than 3% in fewer than 3 months.
• Succeeded in reducing division's $10 million budget by 10% (year 1) and 30% (year 2), enabling funding for new Vice President's strategic initiatives.
• Designed and implemented business normalization framework for New Product Introductions, improving resource planning for underperforming service products.
• Partnered with Senior Sales management to build requirements, trust, and financial support for Cisco's next generation Sales and Contract management portal. -
Business Development Consultant
Bay Area Tech Workers (Client: Cisco Systems)
(Privately Held; 51-200 employees; Information Technology and Services industry)
May 2006 — January 2007 (9 months)
Consulted for Cisco Systems, US Sales Theater, to develop Sales Management's business requirements for their next generation service business models with an emphasis on operational tools.
• Partnered with Senior Sales management to develop business model requirements, trust, and financial support for Cisco's next generation Sales and Contract management portal. -
Sales and Service Program Manager
Sun Microsystems
(Public Company; 10,001 or more employees; SUNW; Computer Hardware industry)
2004 — March 2006 (2 years)
Internal technology consultant responsible for anticipating and fulfilling the technology needs of Sales and Professional Service customers. Progressive responsibilities grew to include vendor evaluations and contract negotiations, interfacing with all levels of senior management, and management of technical projects involving large teams and millions of dollars budget.
• Transitioned 10 person customer service development team toward RUP, enabling 7 releases in 8 months for case management systems which grew to support 20,000 service transactions daily and 10,000 global users with minimal downtime.
• Increased Business Development's understanding of their customer relationships by integrating case management, product defect, and partner management systems, resulting in a promotion.
• Executed Sun Service outsourcing strategy by redesigning case management business systems, support services data model, and operational procedures for new business model alignment. -
Business Technologist I and II
Sun Microsystems
(Public Company; 10,001 or more employees; SUNW; Computer Hardware industry)
August 2000 — May 2004 (3 years 10 months)
• Selected to mentor software engineers in Six Sigma, Service business models, meeting facilitations, and project management, supporting the company’s values of retaining high performing teams.
• Improved employee and partner productivity globally by optimizing web application performance 30% on average for 5 mission critical customer service applications, resulting in Six Sigma designation.
• Designed and implemented operational procedures for a start-up Java Professional Service team whose services drove Java adoption in Telecommunication, Automotive and Home Appliance industries
•Procured and deployed first ever Application Service Provider solution within Sun's Enterprise Solution Architecture, resulting in compelling cost saving and quicker time to deployment, and best practice show case for the IT department. -
Quality Assurance Engineer
Wyzdom Solutions
(Privately Held; 11-50 employees; Internet industry)
March 2000 — August 2000 (6 months)
Improved system quality by designing and executing tests scripts for Wyzdom's IT Asset Management service delivered over the web.
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Marketing Consultant (Student Project)
Goodness Gracious
(Privately Held; 1-10 employees; Food & Beverages industry)
January 2000 — May 2000 (5 months)
• Marketing consultant on a student team advising Goodness Gracious, a food products company that donated 10% of after tax profits to breast cancer research, on strategic planning, marketing, and sales channel development. Deliverables included a 130 page report and 2 hour presentation outlining our branding, channel, and operational strategy recommendations.
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eCommerce Requirements Analyst (Student Project)
University of California, Berkeley
(Educational Institution; 5001-10,000 employees; Education Management industry)
August 1999 — January 2000 (6 months)
Represented student requirements as a member of a joint professor and student task force responsible for assisting the University with ecommerce functional requirements scoping and pilot implementation.
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Intern
Sun Microsystems
(Public Company; 10,001 or more employees; SUNW; Computer Hardware industry)
May 1999 — November 1999 (7 months)
Learned IT management, vendor management, and business analysis techniques supporting the technology requirements of Sun Microsystems' Solaris and Java software divisions.
Built and deployed first employee collaboration intranet site, supporting the employee integration efforts of the newly formed AOL, Netscape, and Sun Microsystems iPlanet alliance.
Assisted in driving the full project lifecycle, within special emphasis on Requirement and Functional specifications, for implementing a new Sales Compensation system (Callidus) for Sun's software sales division. -
Intelligence Expert
Jupiter Communications
(Public Company; 201-500 employees; jptr; Market Research industry)
January 1999 — October 1999 (10 months)
Enabled greater sales force penetration and increased sales by synthesizing new artifacts, industry trends, and organizational charts in daily reports to 8 member strategic sales team.
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Legal Clerk
Girard and Vincent
(Privately Held; 11-50 employees; Legal Services industry)
May 1997 — May 1999 (2 years 1 month)
• Advised on the development and delivery of legal briefing seminars, marketing collateral and legal service proposals resulting in increased business for the firm.
• Conducted witness preparation, including pre-trial interviewing, evidence screening and witness coaching, meeting critical time demands. -
Change Management Consultant (Pro Bono)
Bookshop Santa Cruz
(Privately Held; 11-50 employees; Publishing industry)
May 1997 — August 1997 (4 months)
• Conducted change management study whose result led to the successful adoption of a new performance review process by bookshop employees.
Education
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University of California, Berkeley - Walter A. Haas School of Business
B.S., Business Administration, 1996 — 2000
Additional Information
Websites:
Interests:
Social Media, Reduce, Reuse, Recycle, Burning Man, Running, Golf, Design, Modern Art, Painting, Bee Keeping, Reading Non-Fiction in Areas of Technology, Environment, and Social Systems
Groups:
Public Policy Electronic Frontier Foundation (2007-2008)
Common Wealth Club (2007-2008)
Golf Sun Microsystems Golf Association (2000-2007)
14 Handicap
Running Kstars Running Club (2007-2008)
Golden Gate Running Club (2007- 2008)
Marathons: Big Sur Marathon, Spring 2008: 3hr 28:10 m
San Francisco Swiss Club
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SUNAlumni -
Haas/Berkeley Alumni -
P2P Insiders -
Cisco Systems Present and Past -
Oracle ERP (5900+) -
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2000
a href="http://www.linkedin.com/groupInvitation?groupID=91930&sharedKey=3D086F5D2272" >
Web Standards Design + Development -
Twine -
ex-iPlanet -
Friends of cowo-coworking -
Social Media Club